Refund and Returns Policy

At Ekaashi, we are committed to providing high-quality products and ensuring customer satisfaction. Our return policy covers cases of damaged, defective, and missing items. Please review the following information for guidance on our return process.

Eligibility for Returns

We accept returns or replacements for the following cases only:

  • Damaged Item: The product was damaged during shipping or arrived with visible signs of wear or breakage.

  • Defective Item: The item has a manufacturing defect that impacts its functionality or appearance.
  • Missing Item: An item from your order is missing upon delivery.

Timeframe for Returns

Please get in touch with us within 7 days of receiving your order for all damaged, defective, or missing items. Requests received after this period may not qualify for a return or replacement.

Return Process

Step 1: Contact Our Support Team

  • Email us at support@ekaashi.com with the subject line “Return Request for Damaged/Defective/Missing Item.”
  • In your message, provide your order number, product name, and detailed issue description.
  • Attach clear photos showing the damage or defect.

Step 2: Review and Approval

  • After receiving your request, our team will review it and may request additional information.
  • Once we approve your claim, we will send instructions for returning the item or arranging a replacement.

Return Shipping Instructions

  • For approved returns, we will provide a prepaid shipping label.
  • Please pack the item securely to prevent further damage during transit.
  • Include all original packaging and accessories with the returned item. Missing components may affect the eligibility for a full refund or replacement.

Refunds & Replacements

Refunds

  • Once the item is received and inspected, eligible refunds will be issued to the original payment method within 7-10 business days.

Replacements

  • For replacement requests, we will ship a new item after the returned item is received and processed.

Legal Disclaimer

This policy complies with applicable consumer protection laws, ensuring fair treatment for our valued customers. Ekaashi reserves the right to refuse any return if:

  • The item does not meet the eligibility criteria outlined above.
  • Evidence of misuse or deliberate damage is detected

Exceptions to Return Policy

  • Non-returnable items: Personalized or customized products may be excluded from this policy.
  • Items returned outside the return window: Returns not reported within the 7-day timeframe may be ineligible.

Contact Information

For any questions regarding our return policy, please reach out to our customer service team at support@ekaashi.com or use the contact form at Ekaashi.com/contact.

Ekaashi strives to deliver quality and value in every piece we offer. Thank you for choosing us for your jewelry needs!